Returns & Refunds
Last updated: October 25, 2026
We want you to feel comfortable shopping with Bloomilo. You can request a return within 30 days after your order is delivered.
Our 30-day return window
Contact us within 30 days of delivery to start a return. Email contact@bloomilokids.com with your order number and the item you would like to return.
How to start a return
- Email contact@bloomilokids.com with your order number.
- Tell us which item you would like to return and whether there is a problem with it.
- Our team will reply with the return address and shipping instructions. Any return-shipping arrangements and applicable costs will be confirmed before you send the item.
Please contact us before sending anything back, so we can direct your return to the correct location. The address on the delivery packaging may not be the return address.
Damaged, faulty, or incorrect items
If your book arrives damaged, does not work as expected, or is not the item you ordered, email contact@bloomilokids.com with your order number and a description of the issue. Photos or a short video, if available, can help us understand what happened. We will explain the next steps and work with you to resolve the issue.
Refunds
Once your return has been received and reviewed, we will email you about the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to show the refund in your account.
If you have a question about a refund, contact contact@bloomilokids.com with your order number.
Your rights
This policy does not limit any rights you have under applicable consumer protection laws.